Basic Terminology
This Privacy Policy is an electronic record in accordance with the Information Technology Act, 2000, and the rules established thereunder. It is system-generated and does not require any physical or digital signatures.
At MagoStays ("Koha Consultants Private Limited"), we place the highest importance on the trust our website visitors and service users place in us. We are committed to upholding the strictest standards for secure transactions and the protection of customer information. This Privacy Policy describes the information we collect during the normal course of our services and how it may be used. By accessing or using this website, you explicitly consent to the collection and use of your personal information as described herein. This policy forms part of and is governed by our Terms and Conditions of Use.
Please note that this Privacy Policy may be updated or revised at any time without prior notice. We encourage you to review this page periodically to stay informed of any changes.
MagoStays is a brand owned by Koha Consultants Private Limited, and the following privacy policy applies to it.
The Information We Collect
In general, you may browse this website without providing any personal information. However, if you wish to make a reservation through our website, we will require certain details such as your name, contact number, email address, billing information, bank account details, and other relevant personal information.
Where applicable, we indicate whether the information requested is mandatory or optional. You may choose to withhold optional information, though doing so may limit your ability to access certain services or features.
We request that all information provided be accurate and truthful. We are not responsible for verifying the authenticity of user-submitted data or for any inconvenience arising from inaccuracies.
Based on your usage of our platform, we may automatically collect certain data, including your IP address and browsing behaviour, to better understand our users' demographics, interests, and preferences. This helps us improve our services and deliver a more personalised experience. We only collect information that is necessary and relevant to the services offered on this website.
Personal Information
Personal Information refers to data that may be used to identify you, including:
a) Name and Gender
b) Phone Number
c) Email Address
d) Contact Address
e) Password
f) Financial information such as bank account details, credit or debit card information, or other payment instrument details required for processing transactions
g) Physical, physiological, and mental health conditions
h) Other details such as biometric information, sexual orientation, and medical records or history
Please note: Your financial information is managed, stored, and processed by a third-party Payment Gateway (PayU and JusPay), whose registered office is in Gurgaon. These entities are legally bound to maintain the confidentiality of your financial data under applicable laws and our agreement with them. However, MagoStays is not liable for any actions by these third-party gateways that may result in a breach of confidentiality or disclosure of your financial information. If any of your personal details change, it is your responsibility to notify us so we can keep our records up to date.
Cookies
Cookies are small files stored on your device that assist us in delivering our services effectively. We use cookies on certain pages of our website to analyse traffic, measure the effectiveness of promotions, and enhance security. Cookies enable us to serve content relevant to your interests and allow your browser to remember user-specific information, reducing the need to repeatedly enter your password during a session. Most cookies are session-based and are automatically deleted when the session ends.
You may disable cookies through your browser settings; however, this may restrict your access to certain features of the website. Please note that third-party cookies may occasionally appear on our pages, and we do not control their use.
Offers and Updates
By providing your email address during the reservation process, you consent to receiving communications from MagoStays regarding offers, updates, and services. We may monitor your usage patterns to better tailor the information we share with you. You may opt out of these communications at any time by using the unsubscribe option on our website or within our emails.
Use of Collected Information
Your personal information is used only as necessary in the normal course of our business. Specifically, we use it to:
Process your reservation and facilitate your stay
Enhance and personalise our services
Contact you via phone or email when required
Resolve disputes and address issues
Detect, prevent, and address fraud or other illegal activities
Communicate relevant offers, updates, and information
Improve our website's content, design, and overall user experience
Enforce our Terms and Conditions of Use
Sharing Your Information with Third Parties
Your information may be shared in the following circumstances:
Service Providers: Trusted third parties performing services on our behalf (such as accountants, payment processors, or government officials) may receive your information to the extent necessary to carry out those services.
Business Changes: In the event of a reorganisation, sale, or transfer of our business, the succeeding entity will inherit our rights over your information, with reasonable assurances of continued privacy protection.
Legal and Security Obligations: We may disclose your information in response to legal processes, to address suspected fraud or illegal activity, to enforce our Terms and Conditions, or as required under applicable Indian law, including cooperation with authorised agencies.
Internal Service Providers: Third-party vendors assisting with specific business functions may access your data under confidentiality agreements, solely for the intended purpose.
Disclosure of Information
Advertisements: Our website may carry third-party advertisements. Information you provide to advertisers is collected by both us and the advertiser. We are not responsible for the privacy practices of third-party advertisers and recommend reviewing their policies before sharing any information.
External Links: Our website may contain links to external sites. We are not liable for the privacy practices or content of those sites.
Protecting Your Information
We employ a range of security measures (managerial, technical, and physical) to protect your data. Sensitive information is encrypted during transmission, and access to personal data is restricted to authorised personnel only. All such individuals are bound by confidentiality obligations and may face disciplinary action, including termination or criminal prosecution, for any breach.
While we follow industry-standard practices, we cannot guarantee that all personal information will remain secure under every circumstance. By using this website, you acknowledge this inherent limitation.
Applicable Law and Jurisdiction
This website is developed and managed by MagoStays (Koha Consultants Private Limited) and is governed by the laws of India. Any disputes arising from this policy or the use of this website shall be subject to the exclusive jurisdiction of the courts in Hyderabad.
Changes to This Policy
We may revise this Privacy Policy from time to time. All updates will be published on this page, and we recommend checking it regularly to stay informed of the most current version.
Grievance Policy
MagoStays is committed to transparency and user satisfaction. If you have a complaint or grievance regarding our services, you may reach out to our Grievance Officer via email or postal mail. Details of the Grievance Officer will be made available on the website.
Special Note About Minors
Persons under the age of 18 are not eligible to independently use the accommodation reservation services on this website. Minors may accompany their parent(s) or legal guardian(s) who have completed a booking.
Mobile and Tablet App Usage
When using the MagoStays app, information is collected in the same manner and for the same purposes as when using our website. Additionally, we may automatically collect:
App Usage Data: To understand which features are most used, without personally identifying you.
Location Data: If permitted, to help identify nearby properties or services. Location access can be disabled at any time through your device settings.
Error Reports: If the app crashes or freezes, diagnostic data is sent to help us resolve the issue. This is used solely for troubleshooting purposes.
You may manage your data preferences through the app's settings or by uninstalling the app and using our website instead.
Express Consent
By visiting or using this website, you expressly agree to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy, in accordance with the applicable laws of India.
Note: Section headings are provided for reference only and do not define, limit, or interpret the scope of the respective sections.